We identify value so your business can thrive
What is Lilo?
Lilo (pronounced lie-low) was founded by Charlie Burnett, a customer-obsessed Product Management veteran of Fortune 500 tech companies Salesforce and Cloudflare. During his time with these organizations he learned the cutting edge of customer engagement and discovery techniques to dig deep and deliver hundreds of millions in value across a complex suite of technical products.
While “big tech” was thrilling, Charlie wanted to return to his roots working with small businesses and the entrepreneurs who run them.
Through Lilo Charlie applies what he learned to help real people grow real businesses that have an impact on the communities around them. Entrepreneurs are the lifeblood of any city —and he would know, he is one.
A modern approach
At Lilo we use the latest research, competitive analysis, and marketing tools to help you gain a clear understand of who your customer is, and how you can better serve them through your business. When you hire Lilo, we craft a custom plan based on your real needs to ensure that we deliver results that help your business grow.
Our Services
Free 30 Minute Consultation
Lets get together to discuss your business objectives and what you feel you need to deliver on them. We can chat in person or virtually in order to establish your needs, and craft a plan to help you deliver on your business.
30 mins | Free | Get started
Customer Research
Go broad and survey your customers to learn their needs in aggregate, or go deep and perform working sessions with a few dedicated customers. Either way, (or both!) we’re here to help
Competitive analysis
Get to know your competition. Understand how they position their products, how they price their offerings, and what they do to differentiate them from you.
We will dive deep on each and help you find a way to stand out in your marketplace.
Identify your target market
Scale your business
Find your niche. We help you define who the right audience is for your product or service. Lets find customers who might be obsessed with your product who keep coming back for more.
Spend less time doing manual tasks when software exists to do it for you. Keep better track of customer conversations, both inbound and outbound so you always have the right context when communicating with clients.
Get started with Lilo, today.
Drop us a line
Questions, comments, concerns? Let us know what’s on your mind.
Send us a message and get the conversation started.